Silega Care™ is a business simulation that helps participants unlock the hidden potential of their organization and achieve sustainable growth through managing the five types of wealth. The simulation is conducted in rounds that represent a number of business years.
Participants represent twelve organizations (this can be adjusted for smaller groups) which need to:
1) Achieve maximum financial growth
2) Receive the most points from a Leadership Code including competencies such as ethics, trust, and empowerment. This simulation teaches participants both how to maximize tangible results (What?), and how to establish high credibility and emotional connection with followers (How?).
Participants take part in an engaging, high-impact business simulation designed to help them discover and implement key factors for creating an outstanding customer experience. They must deal with common pressures and obstacles, resolve conflicts, create trust, and achieve measurable results. Together, they discover the relationship between different service elements and how to implement them in the real world environment.
During the second part of the simulation, participants will have to resolve specific work-related customers service situations and maximize their positive impact with customers.