Silega

Global best-seller by a Silega author

Recently released “Visual Finance: The One Page Visual Model to Understand ..

Become a Partner

Our partnership program provides clearly defined requirements and benefits, as well as a wide range of options. Find a partnership arrangement that works best for you.

ATD (ASTD) 2017 Report

One of Silega’s team favorite activities every year is attending the ATD (formerly ASTD) ...




Silega's Custom Business Simulations

 

 

Example: Customer Service Representative Assessment using Silega Online Custom Simulation


Data management

Can access information, navigate CRM software, and access knowledge data base.

Self-management

Pro-actively manages time, productivity, and learning.

Accuracy

Accurately enters customer data, obtains information from the system, and follows internal procedures.

Customer relations

Deals with angry customers in a professional manner. Listens to customers and understands both explicit and implicit needs. Projects a professional and positive image.

Work under stress

Performs well despite challenges such as excessive noise and simultaneous multitasking.
Sales Actively tries to close a sales opportunity. Explains product features and benefits properly.